As Amtrak continues to invest in infrastructure upgrades and customer experience, the Washington, D.C. office is expected to evolve as well. Plans may include:
Self-service kiosks with expanded capabilities
Paperless transactions and biometric ID verification
Expanded accessibility services
Additional staff training in multilingual support
All of this is part of Amtrak’... https://amtrak-station.com/office/amtrak-washington-office/