I am absolutely sure this is not consumer error, For the reason that recovery phrase was present in two different places: backed up in the file on S3, and printed over a bit of paper. The usage of BIP44 with BIP32 would make the specific standard obtainable to your wallet, https://hotbookmarkings.com/story18820946/the-5-second-trick-for-ledger-seed-phrase-bip39